Scheduling Questions 

TI Advisor – OR call at 949-214-3925

Technology/Troubleshooting Help 

CUI IT Services Department – OR call at (949) 214-3175 

Frequently Asked Questions

You are not required to bring anything with you. However, if you enjoy taking notes, we would recommend that you bring something to take notes with. Please also keep in mind that you will have homework each night and will therefore need to access blackboard.

Graduate education is a professional and relational environment. We recommend maintaining respectable standards of dress. Most attendees, staff, and faculty are in the “nicer casual” description of clothing.

Click here for step by step instructions. 

Please use your Eagles email when accessing Zoom. Do not use your personal Zoom account.

If you are having trouble logging in, please choose “log in with SSO”.

If you experience technical difficulties at any point in the conference, please reach out to IT Services at or call at (949) 214-3175

This is a two week course, which includes our 4-Day Kickoff Conference.  The 600 course will also be your first introduction to what the Townsend Institute is about - Character, Competency, and Connection. 

Be prepared to meet for a virtual class the first week of the course from 5:00-7:00p PST (Check the syllabus in Blackboard to verify your correct time zone). You will have assignments leading up to the conference that help prepare you mentally, emotionally, and relationally for the conference, time with your process group, and your overall program.  There will be some wrap up items after the conference.

Process groups are the relational component of TI and will be those people that journey alongside you personally and academically throughout your program. You will meet them at the conference. 

First off, know that any nerves you have are normal. We all can get uneasy with new experiences, new people, and forced interactions. The best advice we can give is...

    • Limit distractions
    • Show up as genuine and vulnerable as you can
    • Take off your roles and the hats you wear of mom, dad, pastor, supervisor, etc. because you won’t be those to people in your group
    • Give yourself over to the experience and you will see breakthrough
    • Know there will be plenty of tissues and support if the time ends up heavier than you thought

Since the conference experience is a part of your 600 course and foundational for your time in the program, we do ask that you make arrangements to be present at all meetings (whether the conference is virtual or in person). This helps set you up well for time in the program and helps to set the tone for your cohort that you’re willing to be present to them during your time together. Part of your grade in the course is dependent on your attendance at the conference. If you absolutely cannot attend a piece, you can submit an Absence Request Form to be considered by your program director.

Yes! Though most of your time is spent with your cohort, we do encourage process groups to pair up for a meal or two. Your process group will be paired with another process group for most of your core courses throughout your program. (ex: Blue 1 process group and Blue 2 process groups will take classes together in the program)

First, don’t panic! Next, make sure that you are working with all the right equipment. 

Ask yourself - Do I have enough RAM on my Computer and enough speed on my Internet Access?


  • 1.4/1.83GHz Windows/Mac respectively
  • 512MB of RAM (1GB recommended)

Internet Access for the Virtual Classrooms: 

  • It is best to be connected via Ethernet/hard wired versus wireless; Make sure no one else is using your internet during the virtual classrooms.  It will use your bandwidth and slow down your speed.
  • Upload speed – at least 2Mbps.  Over 5 is ideal.
  • Download speed – at least 2Mbps.  Over 5 is ideal.
  • Test your speed at: 

You can also reach out to our amazing IT Department to help troubleshoot you at 949-214-3175 or

Yes, we have built some breaks into the schedule so you can grab some more coffee, get a bite, and take a breath.  Make sure to have snacks and water on hand during our online sessions.